Frequently Asked Questions
We hope you find the answer you need here, but if not please contact us, we aim to get back to you within 1 working day.
Your Order
When will my order be despatched?
All of our products are despatched within 48 hours of your order being received.
How long will delivery take?
We mail all orders within 48 hours of receipt (except weekends) using Royal Mail Tracked 48. Therefore you can expect your books within four working days.
How do I track my order?
Your package will be delivered by Royal Mail and can be tracked here.
Do you ship outside the UK?
At the moment we don’t ship to any other countries as standard, but if you would like your order shipped outside he UK please contact us and we we will see if it is possible.
Can I get my delivery sooner?
No, sorry, not at this time.
How much do you charge for shipping?
For orders under £50, shipping costs £3.99, on orders over this, shipping is free.
Returns
How do I return something?
If for any reason you are not happy with your order, you will be able to return it free of charge within 30 days of receipt in an unopened, resalable condition for a full refund.
If your item is found to be faulty, you can return it within 6 months from the purchase date.
To start a return, please click here.
Details of our returns and refunds policy can be found here.
Do you offer free returns?
Yes! If you are not happy with your purchase for any reason you have 30 days to return it; if your purchase becomes faulty within 6 months we offer a full warranty and you can also return this.
Full details of our returns policy can be found here.
Didn't find your question here?
Please contact us using the 'contact us' form, our chatbot, or via email at customerservice@luxurysole.co.uk